Refund and Return Policy
Effective Date: 18 AUG 2026
Thank you for shopping at Tradeunics (https://tradeunics.com). We want to ensure that you have a rewarding experience while exploring, evaluating, and purchasing our educational books and courses.
As with any shopping experience, there are terms and conditions that apply to transactions. The main thing to remember is that by placing an order or making a purchase at Tradeunics, you agree to the terms set forth below along with our Privacy Policy.
1. Return Eligibility
We primarily sell printed educational books that include access to digital courses (via QR codes). Due to the nature of digital goods and educational material, we accept returns and issue refunds only under the following conditions:
The printed book received is significantly damaged, defective, or misprinted.
You received the wrong item that does not match your order.
The return request is made within 7 days of receiving the order.
Please note: We do not accept returns for “change of mind” or if the sealed QR code for the digital course has been exposed/scanned.
2. Process for Returns and Refunds
To initiate a return or refund, please follow these steps:
Contact Us: Email us at info@tradeunics.com or call/WhatsApp us at 075 221 4029 within 7 days of receiving your item.
Provide Proof: Include your order number, receipt, and clear photographic evidence of the damaged or incorrect item.
Return the Item: Once your return is approved, we will provide you with the return shipping address. The item must be returned in its original packaging, unused, and in the same condition that you received it.
3. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed back to your original method of payment (e.g., Credit/Debit Card via our payment gateway or Bank Transfer for COD orders).
Please allow 5-10 business days for the refunded amount to reflect in your bank account or card statement, depending on your card issuer’s policies.
4. Shipping Costs for Returns
If the return is due to our error (defective or wrong item sent), Tradeunics will cover the return shipping costs.
For any other approved exceptional returns, you will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.
